How do I arrange for a consultation?
Once you have decided what service you would like contact us via email at info@cuddlesnwalks.com, or fill out the Request a Service form. We will call or email you back by the next business day to set up a time to meet. We require, and provide a free meet and greet for all new clients. This allows us to meet you and your furry companions to ensure that we are a good fit and that you are fully satisfied and comfortable with your sitter/walker. You may also wish to have a copy of your key, pass code/alarm code ready for the consultation.
What’s next?
Once you meet with your sitter/walker and have decided to proceed with services, you will be given all the important forms
that you will require to get started! If you decide to retain our services on the spot we ask that you provide us with a copy of your
key and any other alarm, pass codes at that time. If you should decide that you would like to retain our services after the initial consultation, please contact us and you will be emailed the forms and we will set up a mutually agreeable time to pick up any keys
or codes from you. Once you are fully satisfied, and the booking is confirmed, we are ready to begin!
Do you administer medication?
Yes, we do. We require a review of your pet’s requirements with you prior to the first administration and also an in-person
run through with you and your pet present. If your pet specially requires medication on a daily basis please inquire on how
we can help.
*Medication run service is subject to availability and separate charge.
What if my dog pulls on the leash?
Nothing beats one on one attention and our private walks are just the answer to ensure that your dog enjoys their time out.
It is also great for puppies or dogs that like to be the center of attention. Our private walks help ensure that your dog is able
to get some fresh air, exercise and take care of business.
Hours:
Monday to Friday - 9:00 am - 6:00 pm. Overnight services are generally done, but not limited to, the hours between
8:00 pm - 7:00 am. We aim to return inquiries by the next business day and schedule consultations for evenings and weekends to accommodate clients who work during the day.
Bookings and Cancellations:
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Early bookings and advance noticed are always appreciated. We ask for as much notice as possible,
however we will always try our best to accommodate last minute additions or changes.
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A minimum of 24 hours notice is required for any service cancellations once booked. Cancellations made
less than 24 hours in advance will result in the client being charged the full rate for the scheduled service.
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We require cancellations for all booked services to be made via email or by phone, our voice mail is accessible 24 hrs a day.
Holiday/peak period bookings:
Services during statutory holidays/peak periods must be booked at least 3 weeks for services and require a 25% non-refundable deposit. The balance is due 48 hours prior to commencement of services.
- Christmas (December/January)
- Christmas Day
- New Years Day
- Family Day
- March break
- Good Friday
- Easter Monday
- Victoria Day
- Canada Day
- Thanksgiving
*Overnights services are subject to availability. Overnight stays during holidays and Peak Periods must be booked at least 3 weeks in advance and require a 25% non-refundable deposit. The balance is due 48 hours prior to commencement of services.
Payment:
- Payment is expected before services are rendered.
- Rates for services are posted herein on the website and are subject to change, without prior notice, at any time.
- In the event of additional unforeseen visits or other costs (such as food, supplies, or vet fees), payment is expected within 5 days of the completion of services or a late charge of $20 will be applied.
- Payments may be made payable by cheque, cash or email money transfer.
- Payments may be made by cheque or cash prior to service and left for first initial visit.
- Payments for ongoing/recurring service may be made via cash, post-dated cheques and at the first initial visit and at the beginning of each month.
Inclement weather policy:
In the case of bad weather, snow/ice storms, or extremely poor road conditions, we will make best efforts to get to your home.
We ask for an alternate emergency contact should the conditions be impassable for us. This contact may be a trusted neighbor or nearby friend. Once we have confirmed that your emergency contact will be able to check on your pet(s), we will notify you immediately.
If extreme weather conditions do occur and we are able to safely get to your home, the client has the option of in-home visit for the same duration and at the same rate. This will include reasonable outdoor activities, potty break (in close vicinity of home) and or socialization and play indoors.
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